Find the right tools
Manage Account includes Daily Sales, Shifts and Cash-up, and Reconciliation. Some tools depend on your role. Start by checking the correct business, date and shift rather than comparing totals from different periods.
- Review Daily Sales for the period in question.
- Use Shifts and Cash-up for the relevant shift and cash records.
- Separate card, cash and crypto totals before investigating a difference.
Compare each payment method with its evidence
Match cash to counted cash and recorded cash movements. Match card sales to the card device or acquirer statement. Trace crypto using the payment reference and transaction details. These sources describe different payment methods and should not be treated as one wallet balance.
Acquirer statement matching
The current reconciliation tool accepts a prepared acquirer statement payload. If you do not have a compatible export, ask support about the required format rather than pasting an arbitrary bank statement. A match compares records; it does not move funds or create a card approval.
Report a discrepancy
Include the business, date/shift, payment method, expected total, displayed total and specific sale references. Describe whether the difference is in the app, the cash count or the acquirer statement. Share only the rows relevant to the investigation through an agreed channel.